做亞馬遜北美一定要做ul,亞馬遜要求ul

近半年來，亞馬遜刮起了嚴查 UL 認證的風，有賣家反映自己的產品被亞馬遜下架了，并且收到了一份郵件通知，由于產品缺少 UL 認證被暫停銷售。有的是反映被客戶投訴產品有問題，例如起火，等。更有一些新賣家，在提交產品入駐的過程中就會被要求提交UL認證。

很多賣家跟亞科檢測反饋收到了類似下面的郵件，要求提供UL安全報告。

Greetings from Amazon. It has come to the attention of our Product Safety department that a concern has been lodged regarding a product sold by you. I’m writing as part of an internal investigation to address our mutual customer’s concerns regarding that product, and help to bring about a satisfactory resolution for them.

The complaint is regarding [ASIN] – [ Title ] and the customer comment is as follows: “[caught on fire when i wasn't using it. right next to me. would not recommend.]”.

Product Safety asks that you please respond to the above concern by taking the following steps:

1. MOST importANT: Submit all relevant safety testing data and certification for the item. We ask you include testing specifically relating to the incident in question. Please refer to the attached word document of “Product Compliance Guidelines” if you have any questions. PLEASE NOTE: An MSDS does not suffice for safety testing.

The appropriate standard for this product appears to be [UL 60950], but others may apply. If you have questions about the appropriate standards for the product, please consult with the laboratory directly (e.g. YAKE testing) .

2. Complete the attached Product Safety Questionnaire. The questionnaire is geared towards addressing the safety concern that the customer has brought up. Please reach out to the manufacturer of the product for the details you might not have.

3. Provide images of the product (front, back, accessories, and packaging). Images should include: model/serial number, safety/compliance marks & logos and safety labels & warnings on the product or packaging. Please also attach a copy of the instruction manual.

Thank you for your swift attention to this matter. We look forward to resolving this to our mutual customer’s satisfaction.

Please note:

While we investigate, product will remain unavailable for purchase from our website.

If the above documentation request is not completed in entirety within 7 days the case will be closed and the ASIN will remain suppressed.

亞馬遜UL認證是我公司的優勢產品，成功案例很多，確保入駐成功/申訴成功并正常銷售。